399 Casino Terms & Conditions

01 General Terms

399 Casino An internationally licensed online gaming and betting platform offering Sports Betting, Live Casino, slots, jackpots, and a variety of promotional offers.

In these Terms, "member", "you", or "user" refers to any individual who 399 Casino's website or app. "We", "us", or "platform" refers to 399 Casino and its operating company.

• You must be at least 18 years of age to use this service.
• Each individual may only register one account.
• Use of this platform is prohibited in countries where it is illegal.
• Right to terminate accounts in the event of a terms violation 399 Casino reserves.
• In the event of any discrepancy between the English and Bengali versions of these Terms, the English version shall prevail.

02 Account Policy

399 CasinoAccurate and complete information must be provided when opening an account. Accounts created with false information may be closed at any time, and any winnings may be forfeited.

During registration, you will need to provide an active mobile number and a valid form of ID. Additional documents may be requested at any time for identity verification.

• A maximum of one account per person, household, or device is permitted.
• It is the member's responsibility to keep their account password confidential.
• Sharing your account with third parties is strictly prohibited.
• The same mobile number or bank account cannot be linked to more than one 399 Casino account.
• To close your account, please contact support.

03 Deposit & Withdrawal Policy

399 CasinoAll of Bangladesh's most popular payment methods are supported. Deposits and withdrawals are fully secure and encrypted.

• Deposits are usually credited to your account instantly.
• Identity verification must be completed before submitting a withdrawal request.
• A daily maximum withdrawal limit applies — see your account settings for details.
• Withdrawals must be made using the same method as the original deposit.
• Withdrawals to third-party accounts are not permitted.

04 Bonus & Promotion Terms

399 CasinoRegular bonuses and promotions are offered. Each bonus carries its own terms, which should be read carefully before claiming.

Welcome Bonus: New members receive a 100% bonus on their first deposit, up to ৳5,000. To claim this bonus, make sure the bonus option is enabled at the time of deposit.

• Wagering Requirement: Bonus amounts generally require a wagering of 10–20x. Specific conditions are shown on the bonus offer page.
• Validity: Most bonuses must be used within 7–30 days.
• Game Limits: Some bonuses apply only to specific games or betting markets.
• Maximum Bet: A maximum stake limit per bet applies while a bonus is active.
• Using the same bonus more than once is not permitted.
• If bonus terms are violated, the bonus and any associated winnings may be forfeited.

05 Betting Rules

399 CasinoPlease make sure you fully understand the following rules before placing bets. These rules apply to Sports Betting, live betting, and casino games alike.

• Once a bet is confirmed, it generally cannot be cancelled — unless the cash-out option is available and active.
• The minimum stake per bet is ৳10, and the maximum is subject to the applicable limit.
• Odds in live betting can change at any moment. The odds at the time of confirmation will be the ones that apply.
• If a match is cancelled or ends in a draw, the bet amount may be refunded — depending on the specific bet type.
• Any suspicious betting patterns (including arbitrage or match fixing) will result in bet cancellation and account investigation.
• If incorrect odds are displayed due to a technical error, 399 Casino reserves the right to cancel that bet.

Accumulator Bet: Multiple match bets can be placed as a combined wager. All selections must be correct to win. If any single selection is wrong, the entire bet is lost.

06 Responsible Gaming Policy

399 Casino believes that gaming is entertainment — not a financial solution. We actively promote responsible gaming and provide members with a range of tools to help them stay in control.

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum amount per bet.
• Cooling-Off Period: Take a break — from 1 day up to 6 weeks.
• Self-Exclusion: Option to permanently deactivate your account.
• Reality Check: Periodic reminders showing how long you have been playing.

If you feel your gaming is getting out of control, contact our support team immediately. We will assist you in complete confidence.

07 Privacy & Data Protection

399 Casino takes the protection of members' personal data very seriously. We adhere to international data protection standards.

• Member information is never sold to third parties.
• Information may be shared with authorities when required by law.
• All transactions are secured with 256-bit SSL encryption.
• Cookies are used to improve the quality of our service.
• For more details, visit our Privacy Policy Read.

08 Account Suspension & Termination

For any of the following reasons 399 Casino may temporarily or permanently suspend a member's account:

• Operating multiple accounts.
• Providing false or incomplete information.
• Bonus abuse or violation of promotional terms.
• Involvement in arbitrage betting or match fixing.
• Using your account for money laundering or any illegal activity.
• Attempting to exploit technical vulnerabilities on the platform.
• Abusive or disrespectful behaviour toward other members or staff.

09 Dispute Resolution Process

If you have a complaint or dispute, please contact our Customer Support team first. We typically provide an initial response within 24 hours.

1. Via live chat or email (support@399casino.net) Submit a complaint.
2. Submit a full description of your complaint along with any relevant details (bet ID, date, amount).
3. Our team will review your complaint and provide a resolution within 72 hours.
4. If you are not satisfied with the resolution, you may appeal to the regulatory authority.

10 Changes to Terms & Their Effect

399 Casino These terms and conditions may be partially or fully updated at any time. Members will be notified of significant changes via email or platform notification.

• Continued use of the platform after any changes will be considered acceptance of the updated terms.
• The latest version of these terms will always be available on this page.
• To request a copy of previous terms, please contact our support team.
• These terms and conditions are governed by the applicable laws of Bangladesh.

If you have any questions about these terms and conditions, please get in touch with us: support@399casino.net